PLDT Sucks

PLDT Sucks!

Our broadband service was interrupted last Saturday. I thought it was just because of the heavy rains. Power was also interrupted at home so I didn't worry too much about the internet service interruption.

On Sunday evening, we still didn't have internet connection.

So I called Smart Bro to check. This is where it gets interesting...

I hate those friggin' idiots! The first thing they asked was If I had paid my account! They always assume that it was the customer's fault - that customers do not pay their bills so they get cut off. Presumptious little pricks!

It turned out that yes, they indeed cut off our connection on the ASSUMPTION that we haven't paid our bills. It just so happend that we pay using credit cards and that the payment goes to some other office of theirs and that it's their internal communications that's inutile. But we have paid our bills in advance - one month in advance and we were still treated that this way.

The saga isn't over at this point... not by a long shot.

Smart Bro finally gave us an activation key to be able to reconnect to the service. We were able to look at our transaction history.

To our surprise, we found out that for the last 2 months, we were being given Plan 999 with 354Kbps internet speed. This wasnt what we applied for when we got the service from myDSL (before they transferred us to a subsidiary, Smart Bro). We were supposed to get the plan 1995 with 700+Kbps from myDSL! We were cheated out of valuable bandwith! That's not the worst of it. All this time that Smart Bro has relegated us to plan 999, we were still being billed for the plan 1995!

We were cheated out of bandwidth and were being billed for the higher plan!!! Our contract says we are to get plan 1995 but we got only 999 for the past 2 months. Plus, we were billed for plan 1995 even though they gave us plan 999! This isnt only breach of contract, its also fraud!

Having established these though wasn't even half of the story. Having pointed these out to the guy on the phone (presumably a call center representing Smart Bro) we were given the run around as per usual call center tactics. (I also hate call centers!)

We are demanding that the 2 months in question be reversed in terms of money paid since we were getting only plan 999. Plus, we wanted the plan reverted back to 1995 as per contract.

Good luck to us on that one. We are just customers, they're a big conglomerate. What power do we have?

At least I can say F**K YOU PLDT!!!

.... oh and we are now in the process of applying for Globelines Broadband internet.